Can I use SCU Online with older versions of Internet Explorer?
If you are logging into SCU Online using Internet Explorer version 8 or older, your account access may be unavailable at this time. We are currently working on a solution.
To access your accounts via SCU Online, please login using a browser other than Internet Explorer such as Mozilla Firefox or Google Chrome. Or, upgrade your browser to Internet Explorer 9 or newer. Please note: the first time you access your accounts using a different browser, you will need to register your computer again. You will need to get a secure access code and click the button to register the computer for later use. Also, remember that you can access your accounts via SCU Mobile Banking. We apologize for any inconvenience.
How Do I Log On The First Time?
One important feature of SCU Online is security, including a multi-factor authentication when logging in for the first time. To log on, please follow these short steps. Click here for detailed instructions and screenshots.
1. Enter your Username and click Continue. On the next page, enter your password.
2. Obtain Secure Access Code and Register Your Computer. This code is an added layer of security to protect your financial information. It may take a few minutes to receive your Secure Access Code via email. To receive your code quicker, please choose to receive your code by telephone call or text message.
NOTE – if you choose to receive your secure access code via email, be sure to check your SPAM folder if it does not appear in your Inbox.
3. Read and Accept Master Services Agreement.
4. Verify Your Online Profile. Once you have verified your online profile, you will be prompted to change your password. Please note the password requirements on the screen. Once you have created your new password, click “Submit”.
NOTE - If you need to make changes to your Online Profile, such as your address or phone number, please select "Address Change" under "Services" in the SCU Online Navigation Menu after logging on.
How Do I Set Up A Challenge Code?
If your browser is set to delete cookies and browsing history, you have the option to enter a challenge code instead of a Secure Access Code. To set up the challenge code option, click on Security in the SCU Online navigation menu. Enter a challenge code of your choice and click on Submit. The next time you are prompted for a Secure Access Code, you will be able to choose the option “I want to login using my challenge code”. You will then go to the page to enter your challenge code.
Important: When you log in using a challenge code, the tabs for Secure Delivery, Challenge Code, and Alerts on the “Security” page will no longer appear. This is another security feature of the system. If you need to make changes through any of these tabs, you will need to login using a secure access code if your computer is not registered.
Click here for detailed instructions and screen shots.
How Do I Transfer Money?
How Do I Search Account History?
The Search tool is available on the Account History screen and allows you to search transaction history by most recent transactions, a single check, a range of checks, a single date, a range of dates, an amount, or even the transaction description. Click here for detailed instructions and screenshots.
How Do I Change My Contact Information?
There are two places within SCU Online to update contact information, each for different purposes.
The Address Change feature updates your account records at Scott Credit Union. To update your records at Scott Credit Union, click on Address Change under Services in the SCU Online navigation menu. Select the desired account from the drop down menu and click Continue. Make any necessary changes to your street address, phone numbers, and/or email address and click Continue when finished. Click here for detailed instructions and screenshots.
Note – if you have multiple account numbers with Scott Credit Union, you will need to complete an Address Change for each account number.
Security Preferences – Secure Delivery
Contact information listed within Secure Delivery is only used for Secure Access Code delivery. Remember, when a Secure Access Code is required to log-in to SCU Online, you choose how to receive the code. The options you choose from are the phone numbers and email addresses listed within Secure Delivery.
To add a new phone number or email address to the Secure Delivery information, click Security under Preferences in the SCU Online navigation menu. Then, click the Secure Delivery tab and select Add Delivery Contact. After you have entered the new email address or phone number, click OK. Click here for detailed instructions and screenshots.
To edit or delete an existing phone number or email address, click Security under Preferences in the SCU Online navigation menu. Then, click the Secure Delivery tab. Highlight the desired phone number or email address and click either Edit or Delete. Make desired changes and click OK when finished. Click here for detailed instructions and screenshots.
How Do I Set Up an eAlert?
With SCU Online, you have the option to receive eAlerts via email or text message when certain activities or transactions occur on your accounts.
Security alerts notify you when certain activities take place on your account. A few examples of activities that would trigger a security alert are invalid password attempt, new user created, change to user profile, password changed, and many more.
To set up a security alert, click Security under Preferences in the SCU Online navigation menu. Then, click the Alerts tab. On this screen, you will enter the email, phone number, or SMS text number that you would like the alert to be delivered to. Plus, you will choose the events that you would like to receive an alert for. Click here for detailed instructions and screenshots.
Note: For your protection, you will always be alerted when your login ID or password is changed.
Transaction Based Alerts
Transaction based alerts notify you when certain transactions take place on your account. A few examples of transaction based alerts are
To set up a transaction based alert, click eAlerts under Services in the SCU Online navigation menu. Choose the desired account from the dropdown menu and click Continue. After clicking Add Alerts, choose the type of transaction that you would like to receive an alert for and click Continue. Complete the required fields and click Continue when finished. Click here for detailed instructions and screenshots.
How Do I Customize Themes and Other Display Options?
In just a few clicks, you can change the design, order of accounts, display names for accounts, and amount of history displayed.
SCU Online offers four different designs to choose from, including Default, Classic, Kids, and Teens. The Classic theme offers a larger font and horizontal navigation, whereas the Kids and Teens themes change mostly color schemes.
To change designs, click on Theme under Preferences in the SCU Online navigation menu. Select your desired theme from the dropdown menu and click Submit. Click here for detailed instructions and screenshots.
Don’t like the Theme you selected? No worries – you can change themes as often as you like by following the above mentioned steps.
Order of Accounts
To change the order of accounts on the Accounts Overview screen, click on Account under Preferences in the SCU Online navigation menu. Then, type the number that corresponds with the order they should appear. For example, if you have three checking accounts, enter “1” next to the checking account you want to appear first, “2” next to the checking account you want to appear second, and so on. Click Submit when finished. Click here for detailed instructions and screenshots.
Note: this field will only change the order of accounts within the account grouping (example: checking, savings, loans). It will not change the order of the groups.
To change account display names within SCU Online, click on Account under Preferences in the SCU Online navigation menu. Then, type your desired account display name in the Display Name field. Click Submit when finished. Click here for detailed instructions and screenshots.
Amount of History
To change the amount of account history displayed, click on Account under Preferences in the SCU Online navigation menu. Then, for each account, select “Days” or “Items” from the Type dropdown menu. Next, type the number of days or items that you would like to appear for each account in the “#” field. Click Submit when finished. Click here for detailed instructions and screenshots.
How Do I Get Started With Money Manager?